<html><head><title>Data Analyst, Customer Support - Boston, MA 02210</title></head>
<body><h2>Data Analyst, Customer Support - Boston, MA 02210</h2>
<h2 class="jobSectionHeader"><b>Overview
</b></h2><div><div><div><div>As a member of the Care Analytics team, the Data Analyst, Customer Support is responsible for measuring and reporting on the work of our Customer Support teams. Working with many different support teams and processes, this person will be critical to centralizing insights. The preferred candidate will demonstrate the abilty to build custom data sets, identify correlation between different data points, and visualize them for the Customer Support organization.</div>
</div></div></div><h2 class="jobSectionHeader"><b>Responsibilities
</b></h2><div><div><div><ul><li>Work with the Customer Support teams to unify reporting, identify areas trends, and advise on process improvements</li><li>Combine structured and unstructured data from various sources to report on the business at large</li><li>Analyze Support teams’ performance to help leaders identify areas of opportunity and improvement to drive better customer experiences</li><li>Work with Digital Support team to build reporting of holistic Customer Support experience</li></ul>
</div></div></div><h2 class="jobSectionHeader"><b>Qualifications<br/>
</b></h2><div></div><div><div><div><ul><li>3+ years of related experience</li><li>Experience working with relational databases (HIVE, Oracle, SQL Server, etc.)</li><li>Bachelor’s degree in business or analytical field preferred</li><li>Moderate/Strong SQL development skills: writing complex queries, transforming data, and mining structured and unstructured data</li><li>Beginner/Intermediate Python skills desired: Pandas, Matplotlib, NumPy, Tensorflow</li><li>Experience with Tableau or other data visualization tools preferred</li><li>Knowledge of Customer Support and Call Center metrics preferred</li><li>Good written and verbal communication skills</li></ul>
</div></div></div><h2 class="jobSectionHeader"><b>About
</b></h2><div><div><div><div>LogMeIn simplifies how people connect with each other and the world around them to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. One of the world’s top 10 public SaaS companies, and a market leader in communication &amp; conferencing, identity &amp; access, and customer engagement &amp; support solutions, LogMeIn has millions of customers spanning virtually every country across the globe. LogMeIn is headquartered in Boston with additional locations across North America, Europe, Middle East, Asia and Australia.</div><div></div><br/>
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OUR VALUES</b><br/>
<b>Be Accountable</b> - even when no-one is looking<br/>
<b>Thrive Together</b> - greatness comes from unlocking each other’s potential<br/>
<b>Advance Confidently</b> - we find opportunity and act on it<br/>
<b>Collaborate Openly</b> - our whole is greater than the sum of our parts<br/>
<b>Engage Fearlessly</b> - we speak up and listen</div></div></div></div></body>
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